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Purchase on account

Free tobacco sample(s)

Free shipping on orders over €69 (within Germany)

Phone consultation

Complaint

Would you like to complain, exchange or simply return one or more items? Enter the necessary data here - we will contact you by email within 24 hours on working days and describe the next steps.

Complaint

name * Type here your name.

first name * Type here your first name.

your email address * Enter your email address here. Please ensure it is spelled correctly.

invoice number * You will find the invoice number on your invoice.

purchase date * The purchase date can be found on your invoice.

article name * Which item would you like to complain about?

error description *

item condition *

unused

used