Shipping and Payment
Germany:
For payments via pro forma invoice (Vorkasse), invoice, direct debit, or card:
- Shipping via DHL Parcel
- Shipping costs: 6.90€
Free delivery for orders over 69€
For cash on delivery (Nachnahme):
- Shipping via DHL Parcel
- Shipping costs: 6.90€ plus 8.00€ COD fee
Free delivery for orders over 120€
Payment Options:
- Pro forma invoice (Vorkasse)
- PayPal
- Invoice
- Cash on delivery
- Direct debit
- Credit card
- Debit card
- iDEAL
Protection of Minors:
If your order includes goods subject to age restrictions, we use a reliable procedure involving personal identity and age verification to ensure that the customer has reached the required minimum age. The delivery agent will only hand over the goods after the age check has been completed and only to the customer in person.
Satisfaction Guarantee:
A pipe accompanies us for many years, ideally decades. To prevent a wrong purchase, you can return unsmoked pipes within 4 weeks of the invoice date if you are not satisfied. We bear the return shipping costs.
Buy pipes online conveniently and take up to 4 weeks to look at them at home in peace – without any risk.
The satisfaction guarantee is a contractual right of withdrawal which does not restrict the rights granted by law (e.g., statutory right of withdrawal). It applies only to shipments within Germany.
International:
Payment exclusively via pro forma invoice (Vorkasse)
Tobacco products cannot be shipped within the EU.
- Shipping via DHL Parcel
- Shipping costs to EU countries: 17€
Free delivery for orders over 170€
Shipping costs to European non-EU countries:
- Shipping via DHL Parcel
- Shipping costs: 20€
Free delivery for orders over 200€
Shipping costs to other countries:
- Shipping via DHL Parcel
- Shipping costs: 30€
Free delivery for orders over 300€
We deliver to the following countries:
- Argentina
- Armenia
- Australia
- Austria (Österreich)
- Azerbaijan
- Barbados
- België / Belgique (Belgium)
- Bolivia
- България (Bulgaria)
- Canada
- Chile
- 中华人民共和国 (China)
- Costa Rica
- Croatia (Hrvatska)
- Cyprus
- Česká republika (Czech Republic)
- 대한민국 (Korea, Republic of)
- Deutschland (Germany)
- Dominican Republic (República Dominicana)
- Ecuador
- Eesti (Estonia)
- مصر (Egypt)
- El Salvador
- España (Spain)
- France
- საქართველო (Georgia)
- Ελλάδα (Greece)
- Haiti
- 香港 (Hong Kong Special Administrative Region of China)
- Honduras
- Magyarország (Hungary)
- India
- Ireland
- ישראל (Israel)
- Italia (Italy)
- Jamaica
- 日本 (Japan)
- الأردن (Jordan)
- Қазақстан (Kazakhstan)
- Kyrgyzstan
- Latvija (Latvia)
- لبنان (Lebanon)
- Lesotho
- Liechtenstein
- Lietuva (Lithuania)
- Luxembourg
- Македонија (Macedonia, The former Yugoslav Republic of)
- Madagascar
- Malta
- Marshall Islands
- Mauritius
- México (Mexico)
- Црна Гора (Montenegro)
- Nederland (Netherlands)
- New Zealand
- Nicaragua
- Norge (Norway)
- Panamá (Panama)
- Paraguay
- Perú (Peru)
- Polska (Poland)
- Portugal
- România (Romania)
- السعودية (Saudia Arabia)
- Schweiz / Suisse (Switzerland)
- Србија (Serbia)
- Singapore
- Slovenská republika (Slovakia)
- Slovenija (Slovenia)
- South Africa
- Sri Lanka
- Suomi (Finland)
- Sverige (Sweden)
- 臺灣 (Taiwan)
- ประเทศไทย (Thailand)
- Trinidad and Tobago
- تونس (Tunisia)
- Türkiye (Turkey)
- Україна (Ukraine)
- الإمارات (United Arab Emirates)
- United Kingdom
- United States (USA)
- Vatican City State (Holy See)
- Venezuela
- Республика Белоруссия (Belarus)